Termini e condizioni del servizio

TERMS & CONDITIONS

1. GENERAL PROVISIONS

The sale of “Crematella” products (hereinafter, “Product”) remotely through this website, specifically www.crematella.com (hereinafter, the “Website”), is regulated by the following general terms of sale (hereinafter, the “Terms of Sale”). The Products are offered for sale on the Website by Crematella, Daniel Kovacs, a company established and existing under Hungarian law, with its registered office at Szárazhegy street 23, 1171, Budapest, Hungary. VAT Number: 45758465, registered e-mail: sales@crematella.com.

2. INFORMATION FOR CONSUMERS

2.1. The condition for using the Website is that visitors (hereinafter: "Visitors") accept the contents of this statement. By accessing the Website operated by the service provider or by browsing the Website, the Visitor acknowledges that they have read this statement and accept its provisions as binding on them.

Visitors may use the Website solely at their own risk, as follows:

• The link to the Website can be used freely by anyone, but the manner and extent of use must not violate the following provisions:
• It is forbidden to indicate a false or misleading relationship with the service provider.
• The Visitor may not publish false information related to the Website, especially false or misleading information about the services offered by the service provider.
• The use of the service provider's logo and trademarks in any way is only possible with prior written permission.

2.2. The use of remote sales services, regulated under these Terms of Sale, is restricted to consumers (hereinafter, “Consumer/s”), who act for purposes outside of any commercial, artisan, entrepreneurial, or professional activities they may carry out. It is expressly prohibited to resell or transfer the Products for any commercial or professional reason whatsoever, and the Products may be exclusively purchased from or shipped to the countries listed on the Website.

2.3. Before confirming and sending the Order Form (as defined below), the Consumer must carefully read the Terms of Sales published on the Website and applicable at the time of purchase. These Terms of Sales, together with the Privacy Policy, contain the only rules that regulate the contract between the Consumer and Crematella with respect to the purchase of Products through the Website. Crematella reserves the right to make changes and/or additions to these Terms of Sales at any time. Any changes and/or additions shall be effective exclusively with respect to purchases completed after the date of publication of the new version of the Terms of Sales. The replacement of these Terms of Sales with a new version thereof shall automatically make the previous Terms of Ssales inapplicable, ineffective, and unenforceable against Crematella with respect to any purchases made after their elimination from the Website, even if the previous Terms of Sales can still be viewed and/or accessed from other websites.

3. ORDER PROCEDURE

3.1. For every Product offered for sale on the Website, an image of the Product at issue is displayed, together with the relevant price per unit, available colors, sizes, or fit. Such images are used for illustration purposes only, and Crematella may not be held liable for any inexact representation of the Product on the Website.

3.2. The order procedure may be started by selecting the “Add to Shopping Bag” option (hereinafter, “Shopping Bag”) if the Product is available. To purchase a Product, the Consumer must select a model, color, size, or fit (where applicable), and add it to their Shopping Bag. The selected Products, together with their description and one or more photographic images of the same, aimed at providing a correct representation of the Products, are added to the Consumer’s Shopping Bag. Although Crematella adopts measures to ensure that the photographic images displayed on the Website are a faithful representation of the Products as they appear in reality, some variations may occur due to the technical characteristics and the color resolution of the device used by the Consumer. Consequently, Crematella shall not be responsible should the graphic representation of the Products displayed on the Website appear inadequate due to these technical reasons.

3.3. To visualize the Products selected and the total price for their purchase order, Consumers must access their Shopping Bag page. Before confirming their order (hereinafter, the “Order Form”), Consumers must check that the items listed in the Shopping Bag are correct and complete the Order Form by following the instructions featured on the Website. To send an order, Consumers are required to provide personal data, payment details, and accept these Terms of Sale by ticking the relative box. Before sending each Order Form, Consumers are invited to carefully review the relevant order summary, including the essential characteristics of each Product ordered, the shipping costs applicable to the order, the terms and conditions for exercising the right of withdrawal, and the Privacy Policy.

3.4. The procedure for purchasing the Products is completed once the Consumer confirms the order by validating the Order Form, thereby declaring to have read and accepted these Terms of Sale, and completes the payment procedure. The Order Form is then sent to Crematella, and the Consumer can no longer make any changes to the relevant Order.

3.5. Consumers may, for a limited time, save their Shopping Bag and complete their purchase at a later time. It is understood that adding Products to a Shopping Bag does not give any priority to Consumers with respect to such Products, which may therefore no longer be available when the Order is completed at a later time. If an order procedure is not completed, all the items listed in the Shopping Bag are deleted, and the Consumer needs to start a new purchasing procedure.

3.6. Once the purchasing procedure is completed, the Consumer shall receive an email to the address they entered in the Order Form, confirming the submission of the relevant order and acceptance of the Privacy Policy, the information on the right of withdrawal, and the Terms of Sale. The Order Form is filed in Crematella’s data bank, located in Hungary, for the time necessary to process orders, and in any case for a time not exceeding the time limits established under applicable law.

3.7. Crematella reserves the right to decline orders submitted by Consumers should it believe, at its sole discretion, that such Consumers do not meet the requirements for making purchase orders, or where there is an ongoing legal dispute with such Consumers regarding a past order, or for any lawful grounds, without the need to provide any reasons. Crematella reserves the right to limit or not to carry out orders which, at its sole discretion, may have been made for commercial and/or professional purposes.

3.8. If the Consumer has already sent the order to the Service Provider and notices an error in the data in the confirmation email, it must be reported to the Service Provider (sales@crematella.com) within one day.

4. AVAILABILITY

4.1. The Products offered for sale on the Website are provided “based on availability”. Consumers therefore acknowledge that the Products are numerically limited and are aware that Crematella must confirm the availability thereof at the time of purchase, and that there may be occasional inconveniences with respect to the availability of certain Products. If the Products available at the time the Order Form is sent are unavailable at the time the order is processed, Crematella shall inform the Consumer without delay via email of the partial availability or non-availability of the Products. Therefore, Consumers accept that they will receive only available Products in the case of partial availability, or that their order may be cancelled if none of the Products ordered are available.

4.2. Crematella reserves the right to make variations to the Products on the Website at any time, without the obligation to provide advance notice.

4.3. Should the Products ordered be temporarily unavailable, Crematella shall inform the Consumer within five working days (and in any case within the delivery time-limit specified below) via email or by phone. If a Product is not available, the Consumer shall not be charged. If the amount for a purchase has already been charged, the same amount shall be reimbursed within 30 days.

5. ORDER CONFIRMATION AND ACCEPTANCE

5.1. Once a Consumer’s Order Form is received, Crematella may accept it by sending an order confirmation as per Article 5.2 below (hereinafter, “Order Confirmation”), or decline it as per Article 5.3 below.

5.2. The contract stipulated between Crematella and the Consumer shall be deemed concluded when the latter receives the Order Confirmation from Crematella. Said Order Confirmation is sent to the email address indicated by the Consumer in the Order Form, and it contains a confirmation and a summary of the purchase terms and conditions, including a description of the Product and the main characteristics thereof, the total price of the order, including shipping costs as applicable and as indicated in the “Orders and Shipping” section in the Consumer’s account.

5.3. The Order Confirmation shall be considered evidence of the conclusion of the sale contract between Crematella and the Consumer, and acceptance of the provisions of these Terms of Sale, the Privacy Policy, and the information on the Consumers’ right of withdrawal. The data recorded by Crematella on its server shall be treated as evidence of the completion of the transaction between the Consumer and Crematella.

5.4. Crematella reserves the right to decline an Order Form submitted by a Consumer and thereby not to enter into a sales contract with them where: a) the Products listed in the Order Form are no longer available; b) the Consumer has previously infringed the Terms of Sale or failed to comply with their obligations; c) there is a legal dispute between Crematella and the Consumer regarding a past order; d) it is suspected that the Consumer purchases

d) it has transpired that the Consumer purchases Products for the purpose of reselling or transferring them for commercial or professional purposes;

e) the Consumer has been involved or is suspected of engaging in unlawful or fraudulent activities. In this case, Crematella shall inform the Consumer of such cancellation via e-mail within 30 (thirty) days of the date on which the Order Form is received.

 

PRICE AND PAYMENT

6.1. The prices for the Products offered for sale on the Website include VAT and are listed in Euro or other local currency. Though Crematella will do everything in its power to ensure that the prices displayed on the Website are accurate and up-to-date, errors may occur. If, after the Order Confirmation, an error in the prices for the Products ordered by a Consumer is detected, Crematella shall contact the Consumer asking if they wish to reconfirm the order for the correct price or cancel the order. If Crematella is unable to contact the Consumer, the order shall be cancelled.

6.2. The amount displayed at the conclusion of the purchase procedure and before the Order Confirmation is inclusive of standard shipping costs, which are stated on the Website, detailed in the Order Form, and in the relative invoice.

6.3. Crematella accepts only the credit cards and other payment methods expressly listed on the Website.

6.4. By sending the Order Form, the Consumer confirms and guarantees to be the owner of the credit card and to be legally authorized to use the other payment methods to complete their purchase on the Website, and that all the data pertaining to the above payment methods or cards entered for the purpose of the purchase are correct.

6.5. The Products listed in the Order Confirmation are shipped only after the Consumer’s payment data are verified, and only after a) credit card or payment method details are confirmed; b) the company issuing the credit card or payment method pre-authorizes the relevant transaction; and c) the Product has been confirmed as available by Crematella, and the order is ready to be fulfilled.

6.6. All the Products include a tag containing an identification number or specific name, which constitutes an integral part of the Product itself. Crematella recommends not to remove the tag and relative identification number or specific name from the Products purchased until they are confirmed to match the Products ordered, or until such time as Consumers are sure they do not wish to exercise their right of withdrawal pursuant to Article 10 below.

 

DELIVERY

7.1. The Products shall be shipped to the address provided by the Consumer when they fill out the Order Form. For security reasons, Crematella does not ship orders to mailboxes and does not accept orders where the individual recipient of the order and their address cannot be identified.

7.2. Unless otherwise stated on the Website, standard shipping costs are indicated in the relative invoice as detailed in point 6.2 above.

7.3. All purchases are delivered by selected courier service (hereinafter, the “Courier”) from Monday to Friday, excluding local or national bank holidays, from the day following the dispatch of the Order Confirmation, and in any case in the written delivery times – most of the countries/regions has uniqe delivery time. Crematella shall not be liable for delays attributable to the Courier.

7.4. At the time of shipping the Product purchased, the Consumer receives an email to the address indicated in the Order Form, containing a shipment tracking code and a link to allow the Consumer to track the delivery in real-time. Crematella shall provide its assistance to the Consumer for any delivery issues through its Client Services (sales@crematella.com), which may be contacted in the manner indicated on the Website.

7.5. In case of any issues with delivery or if the Consumer did not receive the Products within 10 (ten) working days from the date of receipt of the Order Confirmation, the Consumer is invited to contact Crematella using the contact methods listed in the “Contact Us” section of the Website.

 

CHANGES AND AMENDMENTS TO THE TERMS OF SALE

8.1. Crematella reserves the right to change or correct these Terms of Sale, the Privacy Policy, and the Products offered for sale on the Website and their prices, at any time and without notice. Crematella invites the Consumer to carefully read the Terms of Sale and the Privacy Policy before making a purchase on the Website.

8.2. In the event of typographical errors, including inaccurate statements or omissions (hereinafter, “Errors”) in the description of the Products, their price, any promotions, offers, and the availability of the Product at issue, Crematella reserves the right, at any time and without notice, to correct said errors, to change and update the information, to revoke the offers containing said Errors, and to cancel any order, including when confirmed and when the relative amount has been charged to the same payment method used for the relevant purchase. In this case, the amount charged to the payment method used at the time of purchase shall be reimbursed in full to the Consumer.

8.3. All the above changes and/or corrections shall apply only to the purchase orders submitted after the date of the change or correction made by Crematella. The Consumer shall therefore be charged for the amounts featured on the Website at the time of the Order Confirmation, on the condition that the Products ordered are available at that time.

 

CONFORMITY OF ORDERS

9.1. The Products must be checked by the Consumer at the time of their delivery to ensure they match the items ordered and that there are no evident manufacturing faults or defects of conformity.

9.2. Any anomalies (including, by way of example and not limitation, any tampering or damages to the box containing the Products) found at the time of delivery may be indicated by the Consumer directly to the Courier, adding a comment, handwritten and signed, to the delivery note. In these circumstances, the Consumer shall not be under obligation to accept the Products and may return them directly to the Courier.

9.3. If said anomalies are detected after delivery, the Consumer shall contact Client Services without delay using the contact details found in the “Contact Us” section on the Website via e-mail.

 

CANCELLATION RIGHTS

10.1. Since the Consumer buys the product from a private individual, they cannot request payment of the product's consideration without reason.

10.2. The provisions of this point apply only to natural persons acting outside the scope of their profession, occupation, or business, who buy, order, receive, or use goods, as well as the recipients of commercial communications and offers related to the goods (hereinafter "consumer"). The Consumer, who is considered a consumer, is entitled in the case of a contract for the sale of the product:

 

to the product,

when providing several products, to the last product provided,

in the case of a product consisting of several items or pieces, to the last delivered item or piece,

to withdraw from the contract without reason within thirty (30) days from the date of acceptance by the Consumer or a third party other than the carrier indicated by them.

10.3. The Consumer can also exercise their right of withdrawal in the period between the date of conclusion of the contract and the receipt of the product. The Consumer is also entitled to the right of withdrawal in the period prior to the delivery of the goods.

10.4. If the Consumer wishes to exercise their right of withdrawal, they must send a clear statement of their intention to withdraw (by post or electronically).

10.5. The Consumer bears the burden of proving that they have exercised the right of withdrawal in accordance with the provisions specified in this point and the relevant legal provisions. If the Consumer does not send their cancellation statement by the specified deadline, in a way that can be verified beyond any doubt, then they have not fulfilled the conditions necessary for exercising the right of cancellation, therefore the contract with the Service Provider will not be terminated, and the contract between the Parties will remain in force.

10.6. In the case of withdrawal exercised by the Consumer, it shall be considered validated within the deadline if the Consumer sends their written statement to this effect during the withdrawal period (even on the 30th calendar day) to the Service Provider.

10.7. In the case of notification by post, the Service Provider takes into account the date of posting, and in the case of notification via e-mail, the date of sending the e-mail from the point of view of calculating the deadline. The Consumer is advised to send the letter containing the withdrawal statement as registered mail to the required post office in order to reliably prove the date of dispatch.

10.8. The cost of returning the Product is borne by the Service Provider. The Consumer can only return the Product to the Service Provider in this way. In the case of exercising the right of withdrawal, the Product can be considered fully returned if the Consumer has handed over all of the product's accessories to the courier. In the absence of fulfillment of the above condition, the Service Provider is entitled to use their right of retention according to point 10.15 until the time when the Consumer arranges for the complete return of the product to the Service Provider at their own expense. The Service Provider is unable to accept the Product returned to it by cash on delivery.

10.9. In the case of exercising the right of withdrawal, the Consumer will not be charged any costs in connection with the return of the Product, except as listed in point 10.8. If the Consumer wishes to exercise their right of withdrawal, they are obliged to limit the use of the Product to the extent necessary to determine the nature, properties, and operation of the Product. In the event that the Consumer withdraws from the contract for the purchase of the Product with a unilateral declaration, but has used the Product affected by the withdrawal to an extent that exceeds the use necessary to determine its nature, properties, and operation, they are responsible for the depreciation of the Product

 

REIMBURSEMENT FOR PRODUCTS NOT MATCHING ORDERED PRODUCTS

11.1. If a Product delivered does not match the Product ordered on the Website, the Consumer is entitled to request that the delivered items match the Products in the relevant Order Form. If the Products ordered are not available, the Consumer may ask for the order to be cancelled. In the event of order cancellation, the costs for the returned Products shall not be charged to the payment method used by the Consumer at the time of purchase. If the amount relative to the purchase has already been charged, the relevant amount shall be reimbursed within 14 days.

11.2. Order cancellations and reimbursement requests for any Product purchased on the Website must be completed within the time limit provided must follow the return procedure indicated in the “Returns and Refunds” section on the Website.

11.3. If a Consumer uses the standard Courier and shipping method offered by Crematella to return the Products, shipping shall be free of charge. If a Consumer chooses to use a courier of their choice, the Consumer shall be exclusively and fully responsible for the return of the Product, assuming all risks relative to shipping, and shall hold Crematella harmless from any liability whatsoever concerning a loss of the Product, incorrect shipping, wrong address, or delivery delays. In this case, the Consumer must contact Crematella via email with the following details and the shipping address.

11.4. Crematella shall issue a reimbursement equivalent to the amount paid to purchase the Product, on condition that it is returned in the same condition in which it was delivered, in its original state and packaging, never used, deteriorated, or damaged in any manner whatsoever, and that it has all the original tags accompanying the Product (including the anti-counterfeiting tag), including all its parts and accessories, if any. Crematella shall check the packaging and condition of each returned Product, as the material integrity of the same constitutes an essential requirement for the exercise of the right to return purchased products.

 

LIMITED WARRANTY

Except for cases of wrongful intentional or grossly negligent acts, Crematella shall not be held liable in any manner whatsoever towards Consumers for any indirect or consequential damages which may be suffered by them in connection with the purchase of Products offered for sale on the Website.

 

LIABILITY

13.1. Crematella shall be liable for any defects in the Products offered for sale on the Website, including their non-compliance with EU legislation.

13.2 Pursuant to Article 130 of the Consumers Code, in the event of non-compliance, the Consumer shall have the right to obtain, at no cost, that the non-compliant Product be repaired or replaced, obtain an appropriate reduction of the price while keeping the Product, or withdraw from the purchase agreement relating to the same Product and receive compensation upon returning the Product.

13.3. Consumers may at any time contact Client Services for assistance via the email provided in the “Contact Us” section.

13.4. The costs for returning defective Products shall be borne by Crematella, provided that the Consumer uses the standard shipping method offered by Crematella.

13.5. Crematella shall not be liable for any delays or failed completion of the order due to circumstances outside its reasonable control.

13.6. The Service Provider bears no responsibility for delivery delays or other problems or errors due to incorrect or inaccurately provided data by the Customer. The Service Provider bears no responsibility for any damage or errors resulting from the Customer changing the data provided at the time of purchase. The Customer is obliged to notify the Service Provider of any data changes related to the purchase. The Customer is also responsible for providing an email address on the Crematella Webshop page that they are entitled to use.

13.7. The Service Provider excludes all liability for damage caused to the Customer's mobile phone, as it is not aware of the detailed circumstances of the damage and cannot control its occurrence. The Service Provider's warranty applies exclusively to the Products sold by the Service Provider on the Mobilfox Webshop.

 

DISPUTES

14.1. These Terms of Sale and any non-contractual obligation arising therefrom or relating thereto are governed by the rules of Hungarian law and shall be interpreted based on said law, without prejudice to any provision of law more favorable to the Consumer applicable in the habitual country of residence of the Consumer making the purchase. Any dispute shall be subject to the exclusive jurisdiction of the competent court in the place where the Consumer is domiciled or is a resident, or, at the choice of the Consumer, the Hungarian Court of Budapest.

14.2. If any of the provisions contained in these Terms of Sale should be found to be invalid, null, or unenforceable for any reason, such provision shall be deemed severable and shall not affect the validity and enforceability of the other provisions.

14.3. Crematella wishes to inform its Consumers that for out-of-court, online resolution of a dispute arising from a sales agreement, and without prejudice to the Consumer's right to access the protections afforded by the judicial system, they may submit complaints on the European platform for Online Dispute Resolution (ODR) at the following address: http://ec.europa.eu/consumers/odr/, in compliance with the provisions of Legislative Decree No. 130 of 6 August 2015 and Regulation (EC) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.

 

COPYRIGHT AND TRADEMARKS

15.1. The entire content of the Website www.crematella.com, including trademarks, copyright, corporate images, works, images, photos, dialogues, music, sounds, video, documents, drawings, figures, logos, menus, web pages, graphic design, colors, models, tools, prints, drawings, diagrams, layout, methods, processes, characteristics, and software (collectively the “Content”) are the property of and/or accessible exclusively to Crematella and its content providers, and are protected under Hungarian copyright law and any applicable intellectual property law.

15.2. The Consumer may not reproduce, publish, distribute, visualize, modify, create works, or benefit in any manner whatsoever from the Content used in whole or in part without the prior written consent of Crematella or its content providers, as the case may be. Crematella gives the Consumer authorization to view, download, and print the pages of the Website in paper form exclusively for personal and non-commercial use.

15.3. Crematella has the right to claim ownership of any Content published on the Website, at any time, and to object to any use, distortion, or change to said Content.

 

GENERAL

16.1 Any reference to laws, regulations, rules, and provisions in general and/or decisions issued by the Authorities shall be to the laws, regulations, rules, and provisions currently in force, and the Parties expressly agree that any change, amendment, modification, or updating to the same shall automatically bind the Parties to comply with the new legal and factual framework.

16.2 Any breaches of and/or conducts that diverge from the provisions of these Conditions, including when tolerated or not objected to by the Buyer, shall not be deemed a derogation from these Conditions, nor constitute a precedent to be invoked, and shall not be interpreted as a tacit acceptance of such breach.

16.3 Each Contractual Relationship shall be governed by these Conditions, and any matter not expressly provided for and/or derogated from herein shall be governed by the provisions of the Civil Code and/or any other special laws in force at the time of transmission of the Order. Therefore, these Conditions do not release the Supplier from any of the obligations to which the Supplier is subject under any laws or decisions of the Authorities, and more generally from the obligations of diligence in performance and professionalism imposed on operators under Article 1176(2) of the Civil Code.

16.4 In the event of delays in the Supplier's delivery of the Goods and/or conclusion of the Services due to events of force majeure as per Article 16 below, the relevant deadline shall be automatically extended by the same number of days as those during which work was prevented. However, said extensions can only be invoked if and when such work suspension periods are communicated in writing to the Buyer without delay, including via email. It is understood that, in a collaborative spirit of mutual support, the Buyer may ask the Supplier to be fully available to accelerate completion of the production of the Goods and/or conclusion of the Services as much as possible. Where the event of force majeure should last for a period of more than 20 (twenty) days after the above communication, the Buyer shall have the right to terminate the Contractual Relationship, giving at least 5 (five) days’ notice to the Supplier.

16.5 If the Supplier fails to comply with the terms and conditions of delivery of the Goods and/or conclusion of the Services detailed in the Order, and the Buyer fails to communicate its intention to terminate the Order under Article 1456 of the Civil Code, the Supplier shall pay a penalty of:

 

5% (five percent) of the purchase value of the Goods not delivered or the Services not provided within the established time frames, without prejudice to compensation for any further damages, for a delay of more than 5 (five) working days;

10% (ten percent) of the purchase value of the Goods not delivered or the Services not provided within the established time frames, without prejudice to compensation for any further damages, for a delay of more than 10 (ten) working days;

-           20% (twenty percent) of the purchase value of the Goods not delivered or the Services not provided within the established time-frames, without prejudice to compensation for any further damages, for delay of more than 15 (fifteen) working days;

-    50% (fifty percent) of the purchase value of the Goods not delivered or the Services not provided within the established time-frames, without prejudice to the right compensation for any further damages, for a delay of more than 20 (twenty) working days.

Payment of the amounts due under Article 10.4 shall be within 30 (thirty) days from the agreed date of delivery of the Goods and/or conclusion of the Services, without prejudice in any case to the Buyer’s right to off-set any sums due on such account against any sums owed by the latter to the Supplier by way of consideration (including in the form of payments on account.

16.6 If the delivery date exceeds 20 (twenty) working days, the Buyer shall have the right to terminate the Contractual Relationship under the relevant Order, without prejudice to the Buyer’s right to compensation for any additional damages.

 

17.1 ACCESSORIES WARRANTY

The seller of the product is responsible for the product's defect (more precisely: for a defect that occurs due to defects already present in the product at the time of purchase) under warranty.

In sales contracts, this responsibility of the party in the seller's position is based only on a defect in the product, the cause of which is already present in the product at the time of purchase, only then it cannot be recognized.

The seller's accessory warranty liability is objective.

 

17.2 PRODUCT WARRANTY

The Civil Code in the event of a defect in the product sold by the company to the consumer, the consumer may demand from the manufacturer to correct the defect in the product, or - if the correction is not possible within an appropriate period of time, without harming the interests of the consumer - to replace the product.

The product is defective if it does not meet the quality requirements in force when the product was placed on the market by the manufacturer, or if it does not have the properties described by the manufacturer.

 

17.3 WARRANTY

During the warranty, the party providing the warranty (seller) is responsible for flawless performance in such a way that in the event of a quality complaint arising during the warranty period, it is only exempted from responsibility if it proves that the cause of the defect was after performance, typically the non-use of the product by the consumer caused by its intended use or handling.

 

 

 

18. ATTACHED DOCUMENTS

 

1.     Disclaimer/Termination Statement

((fill in and return only in case of cancellation/cancellation)

 

Recipient[1]:

 

I, the undersigned, declare that I exercise my right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service [2]:

 

Date of contract/acceptance: [3]:

 

Name of the consumer(s):

 

Address of the consumer(s):

 

Signature of consumer(s) (only in the case of a paper-based declaration):

 

Dated:

 

 

 

2.     RETURN DOCUMENT

Name:

Adress:

Order Number:

Date of Order:

Reason for return:

 

 

Reason for return

1. The product is too small 2. The product is too big 3. The product is defective 4. The package was damaged upon arrival. 5. I received a different product/size

 

 

If you wish to exchange a product, please follow the steps below from the moment you receive the package

Within 14 calendar days:

1.      Next to the list of the product(s), please enter the serial number of the reason for the return! Please note that we can only accept the returned product in its original condition. We are unable to exchange used products without packaging. Always attach the Return Form to the package to be returned!

 

2.      The procedure for selecting a replacement product is as follows:

 

·         Please place a new order on the site for the product(s) you wish to exchange.

·         You can place your exchange order for any product.

·         If you would like to buy for a higher amount, you can settle the difference with the courier along with the shipping cost.

·         It is VERY IMPORTANT that you include the original order number and the word "EXCHANGE" in the comments section of your new order, and select cash on delivery as a payment option. It is extremely important that you write in the comments what products you are returning to us (if you know, please include the article number)!